FAQ

Add the watch or accessory you love to your cart and proceed to checkout. You'll receive a confirmation by email within minutes of purchase.

If your order hasn't shipped yet, get in touch with our Concierge straight away — we'll do our best to update or cancel it.

Yes. Your invoice is emailed within a few days of purchase. You can also request it later by writing to our support team.

Free shipping on every order, worldwide. Delivery times are on our Shipping page.

Shipping is free on all orders, with no minimum spend.

As soon as your order is handed to the courier, you'll receive an email with a tracking link so you can follow delivery in real time.

Yes. We ship across Europe and worldwide through trusted logistics partners.

You have 30 days from the date you receive your order to request a return.

Head to the Request a Return page and enter your order number and email — our team will send you all the instructions.

Yes. Contact us for a product exchange and we'll help you complete it as quickly as possible, subject to availability.

Once your return is received and checked, the refund is processed to the original payment method used for the purchase.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay.

Yes. Transactions are protected by the highest industry security standards. We never store your card details.

Yes. Buy 2 pieces and get 10% off automatically; buy 3 and get 15% off. The discount is applied at checkout.

Every product page includes guidance on adjusting straps and bracelets. If you're unsure, our Concierge is at your disposal.

Keep your watch or jewellery in its case when not worn, away from knocks, perfume and salt water. A soft cloth is enough to keep it polished.

Yes. Every order is packaged with care; you can request gift wrapping with a note at checkout or by contacting our Concierge.

The Riviera Society is our private club: early access to collections, exclusive perks and events reserved for members.

Fill in the form on the Members Club page. Every request is reviewed personally by our team.